Deposit

A €300 non-refundable deposit is due upon making the booking of the basic Wedding planner package. A 500€ deposit is due upon the booking of our premium and superior Wedding planner packages.  Until your deposit has been received then no confirmed booking will be made.  The balance of the administration fee is due 7 days before the planned celebration.  If you cancel your wedding within 2 months of the wedding a cancellation fee of 100 euros is due for the work incurred in cancelling a wedding.

Online Payments

Online deposit payments are non-refundable.

Changes at Short Notice

There may be occasions when it is necessary for hotels to withdraw certain services and facilities at short notice.  If the change is notified to us before your departure then we shall endeavour to pass this information onto you, giving you as much notice as is feasibly possible.  Should a third party supplier cancel due to circumstances beyond our control we will endeavour to provide an alternative supplier at the best possible price.  Any additional costs are not the responsibility of Bespoke Weddings Spain.

Cancellation

Cancellation and amendment changes are payable as per the supplier policy, should the booking be cancelled or amended in any way, any additional charges are at the discretion of the third party.

Changes to Event by Customer

Our administration fee is based on booking one venue for the ceremony and one for the reception venue.  The fee for change of date of the function is 150 euros.  If you make changes to the event that incurs extra time and work then this will be charged at the rate of 10 euros per hour.  This amount is payable one month before the event and will be invoiced separately.

Catholic Church Weddings

We accept no liability for cancellations or changes made to your ceremony time/location by the Church. Should your ceremony be cancelled by the Priest and/or Bishop for any reason, a re-location will be offered.

Coverage on wedding day

A wedding planner from Celebrations in Spain/Bespoke Weddings Spain will be at the wedding from the flowers being delivered to DJ/band starting or 6 hours after the ceremony start time, whichever is the sooner.  Extra hours are charged at 50 euros per hour.

Liability Disclaimer

Every effort is made to ensure that our web site, and other information provided from 3rd party suppliers is accurate.  However, our site or information sheets sent out via e mail, may include inaccuracies or typographical errors.  Changes are periodically made to the site and the information herein, and we and our supplier may make changes and/or improvements to our site at any time.

Privacy

Any information that you provide us with, such as your name, e-mail address, credit card number, telephone number, etc. shall remain strictly confident and will not be passed onto third parties, except with your express permission in order to book a part of your celebration.

Complaints

Every effort has been made to ensure that your holiday and your celebration have lived up to your expectations.  If, however you have any cause for complaint we are anxious that remedial action is taken as soon as possible.  It is essential that you contact a representative from Bespoke Weddings in Spain immediately if any problem arises so that it can be speedily resolved.  If you feel that your problem was not resolved to your satisfaction then you must write within 7 days of returning from your holiday/celebration, putting your complaint in writing to us.  Send your letter recorded delivery, to head office, marked for the attention of Customer Services.  Complaints that are not reported at the time of the holiday/celebration cannot be raised after the holiday has been completed.

Law

The contract between you and Bespoke Weddings Spain, working in collaboration with Celebrations in Spain, is subject to Spanish law.

Links to third party sites

We may contain links to third party sites.  We do not control such web sites and are not responsible for their content.

Modification of Terms and Conditions

We reserve the right to make changes to our site and the Terms and Conditions at any time.

Your Rights

Your statutory rights are not affected by anything contained within these booking conditions.

Venue T&Cs

Each venue that Bespoke Weddings Spain work with have different and specific terms and conditions. Please do not hesitate to contact your planner for more information if you have any doubts in this respect.

Hotel Room Reservations

Your Wedding planner is not responsible for any room reservations for you and/or your Wedding group.

All accommodation is to be arranged with the hotel reservations department directly . This contract refers only to Wedding event day and not to the Wedding stay.  The Wedding Contract does not include any guaranteed number of rooms for wedding attendees in your chosen Hotel and/or any Wedding morning preparation areas.

Guests will be requested to proceed with their room booking as early as possible and their reservations will be always subject to hotel room availability.

Senior Partner Details

Melissa Palmer

Calle Rio Darro,
Parque Mijas, Oficina 14
Las Lagunas, Mijas Costa,
Malaga 29649

NIE – X6448458V

(Autonoma)

ALL WEDDING PLANNER PRICES ARE FULLY INCLUSIVE OF IVA AT 21%.